FAQs

About DBP

info@diamondsbypelvi.com, you can also DM us on our social media pages. Please find more information in our Contact Us page on our website.

Full payment is required for all items directly purchased from our website from any of our collections other than AMORE. For any item purchased within the AMORE collection a 70% non-refundable payment is required with the remaining 30% to be paid within 7days of order placement after confirmation of diamond solitaire selection. Custom orders have a slightly different pricing structure and can be discussed during the consultation.

We will provide free cleaning of your DBP jewellery once per year, the client will be requested to drop the items off to us, we will provide free resizing of any rings which are too large/small (for 6weeks after the client receives the products, in cases where the person is going to propose in the future we are happy to offer a tailored time period which suits them). Any questions clients have after they recieve the product are welcomed.

You can book an appointment via our website or simply DM on our social channels us as well.

Annual product cleaning and ring resizing. We are happy to resize your ring up to 2 sizes up or down based on your original order size.

We have skilled artisans based in our workshops in Dubai which carry out our manufacturing.

Dubai, United Arab Emirates

We only sell on our website as well our authentic social platforms.

Diamonds are most securely set in gold or platinum so we only work with these two metals. The gold alloy is typically 18karat in purity however we can provide 14k and 9k as well in our custom orders.

Returns/Cancellations/Changes

No returns will be accepted unless there is a manufacturing fault. The fault must be disclosed within 7 days of receiving the product. For further information please read our Terms and Conditions Policy.

Once an order is placed for an item we start work on it immediately therefore it is non-refundable or exchangeable. For a custom item we are happy to accommodate any design changes for up to 24hours after design approval has been received.

Yes, the sooner we are informed the better. We will send out an email to the client before finalizing the production just to reconfirm the details.

Customisation

4-6weeks, this is flexible based on the requirements of customer, simpler items could take less time.

Yes you can. Please advise us in the order notes or if you've forgotten to mention it there please email us at info@diamondsbypelvi.com ensuring you add your order number in the subject line.

Yes it is. We offer this service free of cost, with a limited character count based on the item you are choosing.

Yes, whatever we can facilitate within our manufacturing capabilities we will. If your particular design is not something we can provide we can offer you alternatives.

Yes we can, book an appointment and show it to us.

Delivery and Timelines

Yes for UAE only we can offer an express delivery within 14 business days for selected items at an additonal a cost of 595AED.

This depends on the item, standard items will take 21 business days, custom items can take up to 6weeks.

Delivery is free of cost within the UAE for standard delivery and we can offer an express delivery within 14 business days for selected items at an additonal cost of 595AED.

DBP will keep you informed via your preferred communication method as to the status of your delivery. We welcome any requests for updates.

21 business days for standard delivery within UAE. A 14 Business Day Express Delivery option is avaialble at an additional charge of AED 595 for selected items for shipping within UAE.

UAE

Diamond and Budget Related Questions

At DBP we pride ourselves on authenticity and world class diamonds all of our products are certified by an external international diamond grading lab such as IGI or GIA.

The 4 C's are Colour, Clarity, Carat and Cut (A cut grade can only be given to a round brilliant diamond). At DBP we work with the 4 C's in a strategic way to give you the best options that stretch the budget you have in mind as far as we can. We determine which of the 4 C's is most important to you and prioritise it when it comes to budget and cleverly apply the other 3 c's to compliment your choice so you receive a truly exceptional piece. Each client has a different idea of a perfect diamond, we try our best to understand the minds and personalities of our clients and deliver a piece which exceeds their expectations whilst not exceeding budget constraints.

We offer educational tips about diamonds on our social platforms and will soon be launching a blog on our website covering all things diamond!

We here at DBP understand that sometimes its just very difficult to know what an ideal budget would be, this is why we offer so much transparency in our pricing. We have a variety of products available on our site with customisation options, you can modify the options until you find something you are happy with which fits inside a budget that is comfortable for you. For additional guidance please setup an appointment via our website and you can discuss options with us for a custom design.

We pride ourselves on our quality so do not generally drop below an Si clarity or I/J colour range for white diamonds. Custom clients sometimes come with some specific requests at times so we can accommodate them as long as we are satisfied that our products quality does not suffer. No two diamonds are exactly the same so although we have specifications in place we can go outside those for exceptional pieces

We have no minimum spend and recommend clients have a browse on our website to understand we promote affordable luxury in the world of diamonds. Our advice would be to use our current pricing as guidance to understand how far your money can stretch with us.

We can offer you a variety of options, you can check them out yourself using our custom tools on our website and also by setting up an appointment with a consultant who can advise you of various options based on your style and particular budget.

DBP designed products use only Earth Mined Natural Diamonds. We offer custom options for clients with specific requests for lab grown pieces.

All standard diamond shapes - Round, Princess, Oval, Cushion, Elongated Cushion, Pear, Heart, Emerald, Radiant, Elongated Radiant, Asscher, Marquise, Baguette and we can also create other options through cluster settings.

Others

We have suggestions on how to measure their ring finger. Please send us a message and we are happy to help.

You can send us an email collab@diamondsbypelvi.com - state in the subject of the email that you are a diamond wholesaler and where you are based.

Please look out on our socials for any role openings.

Yes of course! We welcome your questions, please reach us at info@diamondsbypelvi.com or simply DM us on our socials.

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