FAQs

1
ABOUT DIAMONDS BY PELVI
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Diamonds by Pelvi is a Dubai-based fine jewellery brand specialising in natural diamond jewellery, bespoke pieces and private consultations. The brand was created to make luxury feel personal, transparent and accessible, especially for clients who want guidance rather than a pressured sales experience. DBP works across engagement rings, bridal jewellery, mangalsutras, everyday diamond pieces and custom designs, with the client journey beginning online or through an appointment with a DBP consultant.
DBP combines natural diamonds, bespoke design and a private consultation experience with an approachable view of luxury. Rather than asking clients to navigate every technical detail alone, the team helps you understand diamond quality, design choices, budget and wearability in a calm, practical way. The brand is especially focused on transparency, personalisation and accessible luxury, so the final piece feels beautiful, meaningful and suited to your lifestyle.
DBP combines natural diamonds, bespoke design and a private consultation experience with an approachable view of luxury. Rather than asking clients to navigate every technical detail alone, the team helps you understand diamond quality, design choices, budget and wearability in a calm, practical way. The brand is especially focused on transparency, personalisation and accessible luxury, so the final piece feels beautiful, meaningful and suited to your lifestyle.
An appointment is recommended, especially if you would like help choosing a diamond, designing a bespoke piece or understanding your options within a particular budget. DBP is built around a private consultation experience, so an appointment gives the team time to understand your style, occasion, priorities and any technical questions. You can also browse the website first, then book an appointment when you are ready for guided advice or simply to purchase your perfect piece.
You can contact DBP through the contact form on the website, by email at info@diamondsbypelvi.com, by clicking on the WhatsApp icon, or through the brand's social media pages. If your question is about an existing order, include your order number where possible so the team can assist you quickly. For a custom design or engagement ring consultation, booking an appointment is usually the best next step.
DBP focuses on certified diamonds and responsible sourcing. For engagement rings and custom diamond pieces, the team presents suitable diamond options based on your preferences, budget and quality priorities. Where certification applies, diamonds are supported by recognised international grading laboratories such as GIA or IGI. If you would like details about a specific stone's origin, grading report or sourcing pathway, DBP can walk you through it during consultation before you make a decision.
DBP jewellery is crafted in Dubai, United Arab Emirates, by skilled artisans. The process is designed to balance client-led design with technical guidance, from understanding your idea to refining the design, sourcing the right diamonds and bringing the final piece to life. For bespoke pieces, the team explains the manufacturing steps during your consultation so you know what to expect.
DBP aims to work with responsibly sourced diamonds and supports clients with recognised certification wherever applicable. Certification from laboratories such as GIA or IGI gives important information about the diamond and helps protect the client from unclear or unsupported claims. If ethical sourcing is a key priority for your purchase, mention this during your consultation so the team can guide you through suitable options and documentation before you approve your diamond.
Yes. DBP offers a guided design process where our designers helps translate your idea or vision into a finished diamond jewellery piece. During custom design, consultants and designers work with you on the concept, diamond choice, proportions and practical details before production begins.
Yes. Bespoke jewellery is one of DBP's core services. Clients can create engagement rings, bridal pieces, mangalsutras, rings, necklaces, bracelets and other fine diamond jewellery through a personalised consultation. The process usually begins with your style, budget, diamond preferences and design inspiration, followed by diamond sourcing, design refinement and production. If a design is not feasible exactly as imagined, the team can suggest practical alternatives that protect both the beauty and durability of the piece.
2
BUYING DIAMONDS
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Start with your wearer's style, lifestyle and the feeling you want the ring to carry. Diamond shape, setting, metal, carat, colour, clarity and budget all matter, but they differ for every client. DBP helps you compare these choices in a practical way so you can balance beauty, quality and value. You can browse our engagement ring collection and then book a consultation for more personalised guidance.
There is no fixed amount you must spend on an engagement ring. A realistic budget should reflect your comfort, priorities and the type of piece you want to create. At DBP, clients can explore website pricing, compare diamond and setting options, and then discuss how to make the most of their budget during a consultation. The goal is not to overspend, but to choose a ring that feels meaningful, well made and financially sensible.
Round brilliant diamonds remain one of the most popular choices because they are classic, versatile and known for strong sparkle. Oval, emerald, pear, cushion and radiant shapes are also loved by clients who want something more personal or modern. The best shape is not only about trend; it should suit the wearer's hand, personal style and preferred setting. DBP can show you different shapes and explain how each one affects appearance, value and design options.
A well-cut round brilliant diamond is usually known for the strongest sparkle because its proportions are designed to maximise light return. However, sparkle also depends on cut quality, symmetry, polish and how the diamond is set, not only on shape. DBP keeps a close eye on cut, symmetry, polish and fluorescence when presenting diamond options, especially for solitaire engagement rings. During consultation, the team can help you compare brilliance, size and overall look of different diamonds side by side.
Cut usually has the greatest impact on how lively and bright a diamond looks, while carat tells you the diamond's weight. A larger diamond with weaker cut quality can appear less beautiful than a slightly smaller diamond with excellent proportions, symmetry and polish. DBP helps clients decide where to prioritise budget by looking at the full picture: cut, carat, colour, clarity, certification, design and what will look best once the diamond is set.
Clarity should be chosen in balance with the diamond's size, shape, cut and your budget. DBP generally maintains quality standards and does not usually drop below SI clarity for white diamonds, while custom clients may have specific requests where the team can advise case by case. The aim is to choose a diamond that looks beautiful to the eye, is supported by proper certification and gives you the best value for the piece you are creating.
The clearest way to know your diamond is genuine is to buy from a trusted jeweller and request recognised certification where applicable. DBP uses external international grading laboratories such as GIA or IGI for certified diamonds, which helps confirm the diamond's key characteristics. The team can also explain the grading report so you understand what you are purchasing, including the diamond's cut, colour, clarity, carat and any relevant notes.
Yes they do. DBP's certified diamond pieces are supported by external grading laboratories such as GIA or IGI, and DBP solitaire engagement rings are GIA certified unless a client requests otherwise during a custom order process. Certification can depend on the type of diamond, piece and custom brief, so the best approach is to ask the team what documentation applies to the exact diamond you are considering before purchase.
DBP refers to recognised international grading laboratories such as GIA and IGI. For solitaire engagement rings, DBP states that GIA certification is provided unless otherwise requested by the client during a custom order process. During the consultation process, our team will guide what each certificate means and how to compare reports, because certification is there to support your confidence, not overwhelm you with technical language.
Natural and lab-grown diamonds can both be beautiful, durable and suitable for fine jewellery, but they differ in origin, rarity and price. DBP specialises in bespoke natural diamonds, while its sister brand, Lab Jewel Nation, focuses on lab-grown diamonds for clients who want a more accessible route into diamond jewellery. The better choice depends on your priorities, so DBP recommends speaking with our consultants before deciding.
The best-value diamond is the one that balances visual beauty, quality, certification and budget in a way that suits your piece. Sometimes that means prioritising cut and sparkle over carat. Sometimes it means selecting a slightly warmer colour or practical clarity grade so the overall design feels more generous. DBP's consultation process is designed to help clients understand these trade-offs clearly, rather than simply pushing a standard response, each client will recognise value in something different.
3
DIAMOND EDUCATION
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The 4Cs are cut, colour, clarity and carat. Cut affects how well a diamond reflects light, colour describes how colourless or warm the diamond appears, clarity refers to natural inclusions or marks, and carat measures the weight of a diamond. DBP uses the 4Cs strategically to help clients stretch their budget intelligently. The right balance depends on your priorities, whether that is sparkle, size, whiteness, rarity or overall value.
Cut is often considered the most important of the 4Cs because it has the greatest effect on sparkle and light performance. A diamond can have strong colour and clarity grades, but if the cut is weak it may not look as lively. For round brilliant diamonds, cut grade is especially important. DBP also considers symmetry, polish and fluorescence when reviewing diamond options, so the final stone performs beautifully once set.
Diamond fluorescence is the glow some diamonds show when exposed to ultraviolet light. In many diamonds it has little visible impact, but in some stones stronger fluorescence can affect appearance. DBP checks fluorescence as part of the wider diamond review, especially for engagement rings, because the goal is to choose a stone that looks beautiful in real life, not only on paper. If fluorescence appears on a certificate, a consultant can explain whether and how it matters for that diamond.
Diamond symmetry refers to how precisely a diamond's facets are aligned. Better symmetry helps light move through the diamond more evenly, which can support brilliance and overall beauty. It is one of the quality details DBP considers when presenting solitaire diamond options, along with cut, polish, fluorescence and certification. Symmetry should be understood alongside the full diamond, not as a single isolated grade.
Diamond polish describes the smoothness and finish of a diamond's facets after cutting. A high polish grade helps the surface interact with light cleanly, while weaker polish can affect the diamond's appearance under magnification or in certain lighting. DBP reviews polish as part of its quality standards, especially for solitaire engagement rings, so clients receive diamonds that meet the level of finish expected from a fine jewellery piece.
Diamond certification is an independent grading report that records important information about a diamond, including its carat, colour, clarity, cut details and other characteristics. Reports from recognised laboratories such as GIA or IGI help clients compare diamonds with more confidence. Certification is not meant to replace how a diamond looks to you, but it gives an important layer of transparency and assurance when making a meaningful purchase.
GIA and IGI are both recognised diamond grading laboratories, but they are often used in slightly different parts of the market. DBP can help you understand the report rather than expecting you to compare technical details alone.
Diamonds are graded by assessing measurable and visible characteristics such as cut, colour, clarity and carat, along with other details including polish, symmetry and fluorescence. Independent laboratories examine the diamond and issue a report that records these characteristics. DBP uses certification and consultant guidance together, because two diamonds with similar grades can still look different in person. The final choice should consider both the report and the beauty of the stone.
To compare two diamonds, look beyond carat weight and price. Start with certification, then compare cut, colour, clarity, measurements, polish, symmetry, fluorescence and how each stone looks for your chosen design. A diamond with a slightly lower grade in one area may still be the better choice if it looks brighter or gives better value. DBP consultants can explain these trade-offs clearly so you can make a confident decision.
4
CUSTOM JEWELLERY
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DBP's custom design process begins with a consultation where the team gets to know your vision, style, budget and occasion. From there, the team helps with design direction, diamond sourcing and technical choices before moving into production. Please click on the link below to know more:https://diamondsbypelvi.com/custom-designing/
Yes. You can bring your own design idea, sketch, inspiration image or reference. Our consultant will review it with you and advise what can be achieved beautifully and securely within the brand's manufacturing capabilities. If a design needs adjustment for durability, stone setting or wearability, we will guide you through suitable alternatives so the final piece still feels personal while being practical enough to wear.
Yes, we can work from an existing design reference or image and create a piece inspired by what you love, while guiding you on what is technically possible and appropriate for your budget. We may also recommend changes to proportions, stone size, setting or metal so the piece is secure, wearable and aligned with your personal style. Book an appointment using the link below to explore your options:https://diamondsbypelvi.com/book-an-appointment/
DBP may be able to help redesign inherited jewellery, depending on the condition of the existing piece, the stones involved and the new design you have in mind. Because sentimental jewellery needs careful handling, this should be discussed directly with the team. A consultation allows us to understand what you want to preserve, what can be reused safely, and whether a new design is the best way to honour the original piece.
Custom jewellery usually takes around four to six weeks, depending on the design, diamond sourcing, production requirements and the complexity of the piece. Simpler items may take less time, while more detailed or highly specific custom work can require longer. We recommend discussing your date, occasion or proposal timeline at the start of the consultation so the team can advise what is realistic before you approve the design.
For custom designs, we take you through the design development stage before production begins. CAD renders or design visuals help you understand proportions, setting details and the overall look before the piece is made. This stage is important because it gives you a chance to review the design, ask questions and feel confident that the final piece reflects your vision.
For custom items, we can accommodate design changes for up to 24 hours after design approval has been received. After that, work begins quickly and changes may no longer be possible without affecting production, timing or cost. If you are unsure about any detail, it is best to raise it before approval so we can guide you calmly and finalise the piece with confidence.
Yes. DBP offers engraving free of cost, with a limited character count depending on the item you choose. If you would like engraving, mention it during your consultation or add the details in your order notes where applicable. The team can advise whether the wording, placement and character count will work for the specific piece.
Yes. For solitaire engagement rings and custom pieces, we give clients visibility over diamond options based on the selected specification and budget. Once payment is received for an eligible solitaire engagement ring, the client is provided with diamond options so they can stay involved in the final selection. This reflects DBP's focus on transparency and making sure clients feel in control of the diamond they choose.
DBP offers a high level of customisation, including diamond shape, carat, colour, clarity, metal, setting style, proportions and engraving where suitable. The team will also advise on what is technically secure and visually balanced, because not every idea works exactly as imagined once it becomes fine jewellery. The goal is to protect your personal vision while making sure the finished piece is beautifully crafted and wearable.
5
ORDERS, PAYMENTS & DELIVERY
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You can place an order through the DBP website where product options are available, or you can book a consultation for custom designs and more guided purchases. For products with selectable options, choose the relevant diamond, metal, size and notes before checkout. For bespoke pieces, the team will discuss your design, diamond options, pricing structure and next steps during consultation.
We mainly offer the options for Direct Bank Transfer & Credit Card payment. The website supports direct purchases for selected products, while custom orders may have a different payment structure discussed during consultation. If you have any questions on this feel free to reach out to us.
For items purchased directly from the website, full payment is generally required, except for the engagement rings where a 70% non-refundable payment is required and the remaining 30% is paid after the ring is complete and ready for delivery. Custom orders may have a different pricing structure and should be discussed during consultation. If you have any questions on this feel free to reach out to us.
We have a Diamond Rewards Programme that allows clients to work towards a jewellery purchase through a selected timeline, subject to the programme's terms and minimum spend requirements. Standard product and custom-order payment structures may differ from the rewards programme, so clients should check the relevant terms or contact us before relying on an monthly subscription style plan. The team can advise what is available for your specific purchase.
Production time depends on the item. Standard items take around 21 business days, while custom items can take up to twelve weeks. Timelines may vary depending on design complexity, diamond sourcing, approvals and seasonal demand. We may also be able to speed up the process incase of any special requests however that would incur additional charges.
Yes, we offer express delivery across UAE for selected items within 14 business days at an additional cost of AED 595. Express timelines depends on the item, design and availability, so this should be confirmed with the team before you place an order. If you have a fixed proposal or event date, mention it at the start so DBP can guide you properly.
For ready or standard items within the UAE, standard delivery takes around 21 business days. A 14-business-day express option may be available for selected UAE orders at an additional cost of AED 595. Custom items can take longer because they include design approval, diamond sourcing and production. Always confirm the timeline for your specific item before purchase.
We keep out clients informed through their preferred communication method and welcome requests for updates. Because many pieces are made to order or customised, updates may include production, design, diamond selection or delivery status rather than a standard automated tracking link. If you need an update, please contact us with your order details and we'll be happy to guide you.
DBP is based in the UAE and delivers across UAE. At the moment, we do not offer international delivery services.
6
AFTERCARE & LIFETIME SUPPORT
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Yes, we offer after-care services to our clients. Clients are asked to drop the item off to the team for cleaning. This annual care service is part of DBP's continued support after purchase and helps keep your piece looking its best. Please reach out to us for more details.
Yes. DBP offers free resizing for rings that are too large or too small within six weeks after the client receives the product. For surprise proposals, the team can offer a tailored time period that better suits the proposal timeline. Resizing is usually available up to two sizes up or down from the original order size. Contact the team as soon as possible if the size needs adjusting.
Yes, we offer after-care services to our clients. Clients are asked to drop the item off to the team for polishing. This annual care service is part of DBP's continued support after purchase and helps keep your piece looking its best. Please reach out to us for more details.
As a general guide, fine jewellery should be checked regularly, especially rings and pieces worn every day. DBP offers complimentary cleaning once per year, which is a good opportunity for the team to look over your jewellery and advise if anything needs attention. If you notice movement in a stone, damage, a bent claw or a change in fit, contact DBP sooner rather than waiting for the annual clean.
DBP stands behind the craftsmanship of its pieces and will review any concern carefully. If you believe there is a manufacturing issue, contact the team promptly with your order details.
If your diamond or any stone feels loose, stop wearing the piece and contact DBP as soon as possible. Continuing to wear it can increase the risk of loss or damage. The team can inspect the setting and advise the right next step based on the piece. Please reach out to us by emailing us at info@diamondsbypelvi.com or reaching out to us on WhatsApp.
If you are interested in upgrading a diamond later, please book a consultation with so that we can advise what may be possible for your piece, setting and budget. Some designs can be adapted more easily than others, while others may require a new setting to keep the diamond secure and proportionate.
Store diamond jewellery separately in a soft pouch, lined box or individual compartment so pieces do not scratch one another. Keep rings, necklaces and earrings away from harsh chemicals, moisture and heavy pressure. For pieces you wear often, make a habit of checking clasps, claws and settings. if you have any questions on this please reach out to us and we'll be happy to help.
For gentle at-home care, use warm water, mild soap and a soft brush, then dry the piece carefully with a lint-free cloth. Avoid harsh chemicals, abrasive cleaners and ultrasonic machines. Some settings and gemstones need extra care. For a deeper clean, DBP offers complimentary annual cleaning for DBP jewellery.
7
RETURNS & EXCHANGES
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Returns are not accepted unless there is a manufacturing fault, and that the fault must be disclosed within seven days of receiving the product. Because fine jewellery is often made to order or customised, clients should review the terms carefully before purchase. If you believe there is an issue with your order, contact us promptly with your order number, photos and a clear description.
Customised jewellery is generally non-refundable and non-exchangeable once an order has been placed, because DBP begins work on the item quickly and the piece is made to your approved requirements. If there is a manufacturing fault, DBP should be contacted within the published time period for review. For any uncertainty, discuss the design, timeline and terms thoroughly before approving your custom order.
Cancellation depends on the type of order and how far it has progressed. Once an order is placed, work begins immediately and the item is non-refundable or exchangeable. For custom items, design changes may be accommodated for up to 24 hours after design approval. If you need to cancel or discuss a concern, contact DBP immediately via email or WhatsApp with your order details.
For custom items, DBP can accommodate design changes for up to 24 hours after design approval has been received. After that, changes may not be possible because production begins quickly. For ring size changes, we recommend informing the team as soon as possible and also confirming details before finalising production. Contact DBP immediately if any order detail needs to be corrected via email or WhatsApp.
If your order arrives damaged, contact DBP immediately and avoid wearing the piece. Share your order number, clear photos of the packaging and item, and a description of the issue. Based on our return policy, manufacturing faults must be disclosed within seven days of receiving the product, so timely communication is important. The team can then review the matter and advise the next step.
8
BUDGET & INVESTMENT
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DBP has no minimum spend and encourages clients to explore the website to understand how far their budget can stretch. For an engagement ring under AED 5,000, options may depend on design, diamond size, quality, metal and current availability. The best route is to browse the collection, then book a consultation so the team can advise what is realistic without compromising the quality or wearability of the piece.
Around AED 10,000 can open up a wider range of natural diamond jewellery options, depending on the design and diamond specifications. DBP's budget guide positions AED 5,000 to AED 10,000 as suitable for beautiful 18K gold rings with classic designs set with natural diamonds, while AED 10,000 to AED 20,000 can allow more unique settings and custom band styles. Book a consultation with us using the link below to explore your options.https://diamondsbypelvi.com/book-an-appointment/
A realistic engagement ring budget is the amount that feels comfortable for you while allowing the piece to meet your priorities. In the UAE, budgets can vary widely depending on diamond specifications, design complexity and level of customisation. We recommend booking a consultation with us for expert guidance to balance the details without exceeding your comfort level.https://diamondsbypelvi.com/book-an-appointment/
Diamond jewellery should first be viewed as a meaningful luxury purchase, not a guaranteed financial investment. Natural diamonds carry rarity and long-standing market recognition, but resale value depends on many factors including the stone, certificate, design, market conditions and buyer demand. DBP's role is to help you choose wisely within your budget so the piece gives lasting personal value, beauty and confidence.
To maximise value, decide which qualities matter most before you shop. Some clients prioritise size, while others care more about sparkle, colour, clarity or a detailed setting. DBP helps you compare the 4Cs strategically so your budget goes towards what you will actually notice and enjoy. A well-cut diamond, thoughtful setting and suitable metal can often create a more beautiful result than simply choosing the highest carat weight.
9
RING SIZE & GIFTING
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If you are planning a surprise, try to borrow a ring they already wear on the correct finger, ask someone close to them discreetly, or speak to DBP for guidance. DBP's product pages include a ring size guide and comparison chart, and the team can help if the size is uncertain. If you're unsure, book a consultation with us and we'll be happy to guide you.
Yes. DBP can guide you if the recipient is not involved and you are unsure about ring size, design direction or timing. The team can suggest ways to estimate size, advise on classic design choices and discuss resizing support after the proposal. Share your proposal date early so DBP can help you plan the order, production and delivery timeline with as much confidence as possible.
Yes. DBP product pages include a ring size guide with DBP, UK, EU and USA size comparisons. If you already know a reference size, add it in the order notes. If you are unsure, explain the uncertainty in the order notes so the team can get in touch and assist.
Yes. DBP offers free resizing for rings that are too large or too small within six weeks after the client receives the product, with tailored timing available for future proposals. We generally can resize up to two sizes up or down from the original order size. If you think the size is wrong, contact the team quickly so they can advise the best next step.
Yes, we allow personalised gift messages. Add your message in the order notes when placing your order. If you forget to include it, email orders@diamondsbypelvi.com as soon as possible and include your order number in the subject line so the team can identify the purchase and advise whether the message can still be added.
Diamonds by Pelvi delivers your jewellery in high-end packaging with a luxury finish, your gift wrapping needs are completely covered by our existing packaging.
10
BUSINESS & PARTNERSHIPS
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If you are a diamond wholesaler or work in the trade, please email us at collab@diamondsbypelvi.com. Include that you are a diamond wholesaler in the subject line and state where you are based. Please include all the other details regarding your work. This helps the team understand the nature of your enquiry and route it correctly.
Yes we would love to! If you're interested in a collaboration with us, please email us at collab@diamondsbypelvi.com with all your details and our team will get back to you on that.
We offer fine diamond jewellery, personalised service and custom design, which may be suitable for certain gifting briefs. Businesses should contact us directly with the occasion, quantity, budget, timeline and any branding or personalisation requirements so the team can advise what is possible.
Please look out on the brand's social channels for role openings. If you would like to express interest, you can also contact the team politely with your details, but published vacancies and application instructions should be followed where available. Keep an eye on DBP's Instagram and official pages for the most current hiring updates.
For partnership enquiries, contact DBP with a clear introduction, your company or profile, where you are based and the type of collaboration you have in mind. Trade and wholesaler enquiries can be sent to collab@diamondsbypelvi.com. For wedding, content, gifting or brand partnerships, use the contact page and include enough context for the team to review the opportunity properly.
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